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Step 1

Note: Complete the ‘BACS Recall Request� form.

On the ‘Function Menu�

• select ‘Householdâ€� on the toolbar
• select ‘View Accountâ€� from the options available. You’ll be taken to the ‘Key Entry Dataâ€� screen
• enter the customer’s NINO
• select the ‘Latestâ€� checkbox
• select the ‘Payment Scheduleâ€� checkbox
• select ‘OKâ€�. You’ll be taken to the ‘View Direct Payment Scheduleâ€� screen, which shows a list of
  • payment amounts
  • the dates due and issued
  • the status
• select the latest date in the ‘Issued Dateâ€� column with ‘Paidâ€� in the ‘Payment Statusâ€� column
• copy the details from the following columns onto the ‘BACS Recall Requestâ€� form
  • ‘Due Dateâ€�
  • ‘Issued Dateâ€�
  • ‘Net Amountâ€�
• select ‘OKâ€�. You’ll be taken to the ‘View BACS Detailsâ€� screen
• copy the details from the following fields into the relevant boxes on the ‘BACS Recall Requestâ€� form
  • ‘N±õ±·°¿â€�
  • ‘Sort Codeâ€�
  • ‘Account Noâ€�
  • ‘Account Nameâ€�
  • ‘Building Society Refâ€�, if available
  • ‘PMF Payment Referenceâ€�
• include the reason for recall as
  ‘Complex Case - Entitlement manually calculated and payments manually maintained by Complex Case Team, Washington�
• enter your name and contact phone number into the relevant boxes on the ‘BACS Recall Requestâ€� form
• go to Step 2.

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Step 2

Email the completed form

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: Make sure the request reaches the Bank Liaison Team by 11:00 on the day before the date in the ‘Due Date� column shown on the ‘View Direct Payment Schedule� screen.

• you’ve now requested the recall of the BACS payment.