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Mixed methods research into agents with wealthy clients.
Externally commissioned survey research exploring customer preferences for method of engaging with HMRC and for using digital channels.
Qualitative research to better understand attitudes towards VAT debt among businesses.
Commissioned qualitative research providing insights into the population of pension scheme administrators and their awareness and views on IT platform changes.
Mixed methods research to better understand Unpaid Agents, the people they help, and their motivations to register their helping relationship online with HMRC.
Research with customers whose payment required manual allocation by HMRC.
This report describes the main findings from HMRC's annual stakeholder research.
This report describes the main findings from HMRC's annual perceptions research.
This report describes the main findings from the department's 2022 customer survey.
Research into the key considerations for business when choosing Making Tax Digital software.
Research with customers who need extra help to update our understanding of their experience of accessing support with their taxes through voluntary and community sector organisations, and HMRC.
Research which explored customers' experience of the Profit Diversion Compliance Facility and Diverted Profits Enquiry Process.
Research with charities that have an income of over £85,000 a year, how they are structured and how to support them.
Mixed method research to inform HMRC's design of digital services for agents.
Research into the short-term impacts of the 2021 off-payroll working rules reform on private and voluntary sector organisations.
Research which explored business customers� use of the Business Tax Account.
This report describes the main findings from HMRC's brand perceptions research.
This report describes the main findings from the department's 2021 customer survey.
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