CSLM7000 - Complaints: student loan complaints: contents

  1. CSLM7001
    Introduction
  2. CSLM7010
    How are complaints handled at present?
  3. CSLM7015
    Complaints - policy issues
  4. CSLM7020
    Complaints - exchange of information
  5. CSLM7025
    Complaints - issue / amount of loan
  6. CSLM7030
    Complaints - loan statements
  7. CSLM7035
    Complaints - deductions from the wrong taxpayer
  8. CSLM7040
    Complaints - excessive deductions
  9. CSLM7045
    Complaints - deductions after loan is repaid
  10. CSLM7050
    Complaints - failure to deduct
  11. CSLM7055
    Complaints - delays / errors making refunds
  12. CSLM7060
    Complaints - errors in collection of arears