CSLM7050 - Complaints: student loan complaints: complaints - failure to deduct

Falure to deduct may be due to: 

  • A failure to match the Student Loans Company and HMRC records. This may have resulted from incorrect information from the borrower, the Student Loans Company or HMRC
  • A failure to issue a Start Notice to the employer. This may result from technical failure by the Student Loans Company or HMRC
  • »Ê¹ÚÌåÓýapp Employer's failure to start making deductions

»Ê¹ÚÌåÓýappse errors can be rectified without the need for a formal complaint. 

»Ê¹ÚÌåÓýappy should first speak to their employer to check if a start notice has been recieved, and prompt to action if it has. 

If a start notice has not been received by the employer, the borrower can contact HRMC who can investigate the situation further to understand the root of the error. »Ê¹ÚÌåÓýapp HMRC advisor will advise on the appropriate next actions.Â